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Lush Spa provides spa services and products that are of high professional quality as defined in the sales of Good Act S14(2).

RESERVATIONS

Guests are recommended to make advance booking prior to arrival. If you would like to request for a particular therapist, kindly do so at the time of reservation, subject to availability. Lush Spa is open to both male and female patrons.

ARRIVAL

We recommend you arrive 10 mins prior to your scheduled appointment. This will allow you time to have a welcome tea, change and ensure that you receive the full duration of your treatment. If it’s your first time visiting us, please allow additional time to fill out a consultation form.

ETIQUETTE

To maintain the peaceful serenity at the spa, we request that all guests keep noise to a minimum. Cellular phones and other electronic devices should be on silent mode. Lush has a no-selling policy during treatments.

SPECIAL CONSIDERATIONS

Guests who have high blood pressure, heart conditions, pregnant or any other medical conditions are advised to consult their doctor before signing up for any spa services.

SECURITY

A locker is provided in your treatment room. For safety and security reasons, please do not bring valuables to the spa. The spa is not responsible for any loss of personal valuables.

CANCELLATION POLICY

We request that guests call to cancel or reschedule their treatments 24 hours prior to appointment time. Full charges will apply for “no-shows”. We may require your credit card details to secure future bookings. Full charges will apply for cancellations less than 2 hours prior to appointment time.

GROUP BOOKINGS

We require your credit card details when making reservations for group bookings. Full charges will apply for ‘no shows’ and cancellations less than 48 hours prior to event.

PAYMENT

We accept cash in Singapore dollars and all major credit cards. All prices are quoted in Singapore dollars and are nett prices unless otherwise stated. Additional charges will be incurred should there be additional treatments and services. Lush honors the prices quoted at the time of booking for treatments and services.

PRICING POLICY

Prices for treatments (including add-ons & upgrades) are laid out on our in-store and online spa menus along with treatment descriptions. Discount prices will be stipulated on all in-store and online promotional materials. Lush Spa is committed to avoid overcharging or under-charging and to ensure correct change is given.